Dashboard

Overview of your chatbot performance

156 Total FAQs
142 Active FAQs
2,847 Total Conversations
23 Unresolved Conversations
1,204 Total Customers
1.2s Avg Response Time

Conversation Volume

FAQ Usage

Customer Satisfaction

85%
Satisfied (85%)
Neutral (10%)
Unsatisfied (5%)

FAQ Manager

Manage frequently asked questions for your chatbot

ID Question Answer Category Language Status Last Updated Actions

Conversations

Manage customer conversations

Select a conversation to view

Customers

View and manage your customer base

Name Client ID Email Phone Country Preferred Language Total Conversations Last Active Status

Analytics

Detailed performance metrics

94.2% Resolution Rate
1.2s Avg First Response
68% FAQ Hit Rate
4.6/5 Customer Satisfaction

Integrations

Connect with third-party services

WhatsApp

Connect your WhatsApp Business account

Connected

Telegram

Integrate with Telegram bot

Connected

Email

Forward conversations to email

Shopify

Sync order data with Shopify

Settings

Configure your chatbot behavior

General Settings

{{customer_name}} {{client_id}}

Configuration

Notification Settings

Email Notifications
Unresolved Conversation Alert
Daily Summary Report
Sound Notifications